Shipping Policy

At Emilia Hikes, we aim to deliver your orders safely and on time, no matter where you are in the world. This Shipping Policy explains how we handle processing, delivery, and related matters.

Shipping Availability

  • We ship orders worldwide.

  • Delivery is available to most countries and regions. Some remote or restricted areas may not be eligible for delivery.

Processing Time

  • Orders are typically processed within 2–4 business days after being placed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

  • Estimated delivery time varies depending on your location:

    • Domestic (within the same country): 5–10 business days

    • International: 10–25 business days

  • Delays may occur due to customs inspections, courier service issues, or unforeseen events beyond our control.

Shipping Costs

  • Shipping fees, if applicable, will be displayed at checkout before confirming your order.

  • In some cases, promotional offers may provide free or discounted shipping.

Payment Method

  • We only accept Cash on Delivery (COD) as the payment option at the time of delivery.

Order Tracking

  • Once your order has been shipped, we will provide tracking details (if available) so you can follow the progress of your delivery.

Customs, Duties, and Taxes

  • International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer.

  • Emilia Hikes is not responsible for delays or costs caused by customs procedures.

Failed Deliveries

  • If delivery is attempted but unsuccessful due to incorrect address information, refusal of delivery, or failure to make payment on delivery, the order may be canceled.

  • Reshipping may be offered at the customer’s expense.

Damaged or Missing Items

  • If your order arrives damaged or with missing items, please contact us within 48 hours of delivery at [email protected] with details and supporting photos.

Contact Us

For any questions about our Shipping Policy or assistance with your order, please reach out to us at:
Email: [email protected]