At Emilia Hikes, customer satisfaction is important to us. This Returns & Refund Policy explains how we handle returns, exchanges, and refunds for our products. By placing an order with us, you agree to the terms outlined below.
Eligibility for Returns
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We accept returns only for defective, damaged, or incorrect products.
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Requests for returns must be made within 7 days of receiving your order.
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Items must be unused, in their original packaging, and accompanied by proof of purchase.
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We do not accept returns for products damaged due to misuse, negligence, or normal wear and tear.
Process for Returns
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Contact our support team at [email protected] with your order details and a description of the issue.
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If eligible, our team will provide instructions on how to return the product.
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Returned items must be shipped back in their original condition. Customers are responsible for return shipping costs unless the product was defective or incorrect.
Refunds
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Refunds are only provided for defective, damaged, or incorrect products once the returned item has been received and inspected.
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Since we only accept Cash on Delivery payments, refunds will be issued in one of the following ways:
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Replacement product shipped to you (if available)
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Refund processing may take up to 14 business days after approval.
Exchanges
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If you prefer an exchange instead of a refund, we will replace defective or incorrect products with the same or a similar item (subject to availability).
Non-Returnable Items
Certain products may not be eligible for return or refund for hygiene, safety, or practical reasons. These will be clearly marked on the product page where applicable.
Contact Us
If you have any questions about our Returns & Refund Policy or need to initiate a return, please contact us at:
Email: [email protected]